ThePokies Casino Terms and Conditions

Acceptance and Legal Effect

By registering an account, accessing the platform or placing any wager at casino-thepokies.com, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in full. These Terms constitute a legally binding agreement between you and Pokies Network Ltd, the operator of ThePokies Casino, registered in Costa Rica under company number 3-102-841524. If you do not agree to any part of these Terms, you must not use the platform. We reserve the right to amend these Terms at any time; continued use of the platform following notification of any change constitutes acceptance of the updated Terms.

Player Eligibility

You must be at least 18 years of age to register and play at ThePokies Casino. By creating an account, you warrant that you are of legal gambling age both in your jurisdiction and under these Terms. We may request proof of age at any time and will suspend accounts where verification cannot be completed. Players located in jurisdictions where online gambling is prohibited by local law are not permitted to use the platform. You may hold only one registered account. Duplicate accounts will be closed, and any balances or winnings associated with them may be forfeited.

Registration and Identity Verification (KYC)

When registering, you must provide accurate and complete information, including a valid email address. False information constitutes a breach of these Terms and may result in permanent account closure and forfeiture of funds. We apply a Know Your Customer (KYC) verification process in line with our obligations under Curacao eGaming Licence No. 1688/JAZ. Standard due diligence requires a government-issued photo ID (passport or driver’s licence) and a recent proof of address (utility bill or bank statement dated within 3 months). Enhanced due diligence, which may include a selfie holding your ID and documentation of your source of funds, applies to high-value accounts and at our compliance team’s discretion. KYC verification is required before any withdrawal is processed. Completion of verification does not guarantee a withdrawal; all payments remain subject to these Terms.

Deposits, Withdrawals and Payment Methods

We accept deposits via Visa, Mastercard, Bitcoin, Ether, USDC (ERC20), USDT (ERC20) and USDT (TRC20). The minimum card deposit is $30 AUD, submitted in multiples of $10. A 3% processing fee applies to card deposits. Crypto deposits are fee-free and credited instantly. All withdrawals are processed by bank transfer only. The daily withdrawal limit is $9,000 AUD. Withdrawal requests are processed within 7 business days. Before a withdrawal is released, your deposit must have been played through at least 3x (card deposits) at the minimum odds or equivalent stake. This is a separate requirement from any bonus wagering obligation. Withdrawal amounts are subject to KYC completion. We reserve the right to request source-of-funds documentation for large or unusual cashout requests.

Bonuses and Wagering Requirements

All bonuses, including the $10 no-deposit bonus and the 100% first-deposit match up to $500 AUD, are subject to a 40x wagering requirement applied to the bonus amount. The maximum bet per spin or per hand while an active bonus is running is $10 AUD. Exceeding this limit may result in forfeiture of the bonus and any associated winnings. The $10 no-deposit bonus has a maximum cashout of $200 AUD. Pokies from Pragmatic Play, NetEnt, Microgaming, BGaming and Habanero contribute 100% toward wagering. Live dealer and table games contribute 3%. Games listed as excluded in individual promotion terms contribute 0%. Only one bonus may be active at a time. Bonuses do not stack. Bonuses that expire before wagering is complete are voided, along with any winnings generated under them. We reserve the right to modify, suspend or cancel any promotion at any time. 18+ only.

Prohibited Conduct

The following conduct is strictly prohibited and will result in account suspension, forfeiture of balances and may be reported to relevant authorities: opening more than one account; providing false or misleading registration information; exploiting bonus offers in a manner inconsistent with genuine play (bonus abuse); colluding with other players to manipulate game outcomes; using automated software, bots or scripts to interact with the platform; engaging in any form of fraud, money laundering or other illegal activity; placing bets that constitute matched betting or arbitrage using our bonus funds.

Technical Malfunctions and Voided Rounds

We take all reasonable steps to ensure the integrity of our platform. In the event of a technical malfunction that affects the outcome of a game round, we reserve the right to void the affected round and return stakes to players. We are not liable for losses arising from interrupted game sessions, connection failures on the player’s end, or third-party software issues affecting game delivery. Results generated by our certified random number generator are final where no malfunction has occurred.

Limitation of Liability

To the maximum extent permitted by applicable law, Pokies Network Ltd, its directors, officers and employees are not liable for any indirect, incidental or consequential losses arising from use of the platform. Our aggregate liability to any player for direct losses in any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident. We are not liable for service interruptions caused by events outside our reasonable control, including but not limited to internet service outages, regulatory actions or force majeure events.

Changes to These Terms

We may update these Terms at any time. Where changes are material, we will notify you by email to your registered address or by a notice displayed on the platform. Continued use of casino-thepokies.com following the effective date of any change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must close your account before the changes take effect.

Governing Law and Regulatory Jurisdiction

These Terms are governed by the laws of Curacao as they apply to holders of Curacao eGaming Licence No. 1688/JAZ. Disputes arising under these Terms that cannot be resolved through our internal complaints process may be escalated to the Curacao Gaming Authority. Our internal complaints process is initiated by emailing [email protected] with the subject line “Formal Complaint”. We acknowledge formal complaints within 48 hours and target resolution within 14 days.