ThePokies Casino Privacy Policy

Who Controls Your Data

The data controller responsible for your personal information is Pokies Network Ltd, registered in Costa Rica under company registration number 3-102-841524, with its registered address at Barrio Dent, San José, Costa Rica, 200 metres north and 50 metres east of the North American Cultural Centre. We operate casino-thepokies.com under Curacao eGaming Licence No. 1688/JAZ. For all privacy-related requests and inquiries, contact us at [email protected].

What Data We Collect

We collect personal data across several categories depending on how you interact with our platform.

Registration data includes your email address, chosen password (stored in hashed form, never in plain text), date of birth and country of residence. This data is collected when you create your account.

Payment and transaction data includes deposit amounts, withdrawal requests, payment method identifiers (card BIN numbers for card payments; wallet addresses for cryptocurrency transactions), transaction timestamps and processing outcomes. Full card numbers are never stored on our servers; card processing is handled through PCI-compliant third-party gateways.

KYC and identity documents include government-issued photo identification (passport or driver’s licence), proof of address (utility bill or bank statement), and where enhanced due diligence is required, a selfie holding your ID and documentation of your source of funds or source of wealth. These documents are collected when you initiate a withdrawal or when our compliance team requests them.

Technical and usage data includes IP address, device type, operating system, browser type, session duration, pages visited and game interactions. This data is collected automatically via server logs and analytics tools each time you access casino-thepokies.com.

Cookie data is collected through first-party and third-party cookies placed on your device. Details are set out in the Cookies section below.

Why We Process Your Data and on What Legal Basis

We process registration data and payment data to perform the contract between you and Pokies Network Ltd: namely, to provide you access to the casino platform, credit your account and pay out winnings.

We process KYC and identity data to comply with our legal obligations under Curacao eGaming Licence No. 1688/JAZ and our Anti-Money Laundering framework, which requires us to verify the identity of players and the source of funds for certain transactions.

We process technical and usage data on the basis of our legitimate interests, specifically to maintain platform security, detect and prevent fraud, improve the performance of our services and personalise the game recommendations shown to your account.

We send promotional communications (such as new bonus offer notifications) on the basis of your consent, which you provide at registration. You may withdraw this consent at any time by updating your communication preferences in account settings.

We do not sell personal data to third parties. We share data with the following categories of recipients where necessary to operate the platform:

Payment processors and banking partners receive the minimum data required to process your deposit or withdrawal, including card or wallet details and transaction amounts.

KYC and identity verification service providers receive your identity documents to perform automated or manual verification checks in line with our compliance obligations.

Game software providers, including Pragmatic Play, NetEnt, Microgaming, BGaming, Habanero and Evolution Gaming, receive session and game-interaction data necessary to deliver game content and calculate outcomes. These providers operate under their own privacy frameworks and are bound by data processing agreements with us.

Analytics and platform infrastructure providers receive technical and usage data, including anonymised or pseudonymised logs, to support platform performance and security monitoring.

Regulatory bodies, including the Curacao Gaming Authority, may receive account and transaction data where we are legally required to disclose it.

How Long We Keep Your Data

We retain account and transaction data for a minimum of 5 years following the closure of your account, in line with our AML obligations and the requirements of Curacao eGaming Licence No. 1688/JAZ. KYC documents are retained for the same minimum period. Technical log data is typically retained for 12 months, after which it is deleted or anonymised. Promotional preference data is retained until you withdraw your consent or close your account.

When your account is closed, your data is not immediately deleted. It enters an archival retention period to meet our regulatory obligations. After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer identify you.

Your Rights as a Data Subject

You have the right to request access to the personal data we hold about you and to receive a copy in a portable format. You have the right to request correction of inaccurate data. You have the right to request erasure of your personal data where we no longer have a legal basis for retaining it, subject to our regulatory retention obligations. You have the right to request restriction of processing while a dispute about accuracy or legal basis is resolved. You have the right to object to processing carried out on the basis of legitimate interests. You have the right to withdraw consent for promotional communications at any time without affecting prior processing.

To exercise any of these rights, email [email protected] with the subject line “Data Subject Request”. We will acknowledge your request within 5 business days and complete it within 30 days, or notify you if an extension is required.

International Data Transfers

Our servers and those of some of our third-party service providers may be located outside Australia and outside the European Economic Area. When personal data is transferred internationally, we take steps to ensure an adequate level of protection is in place, including through contractual safeguards with receiving parties. By using casino-thepokies.com, you acknowledge that your data may be processed in jurisdictions with different data protection laws from those in your country of residence.

Cookies and Analytics

We use four categories of cookies on casino-thepokies.com. Strictly necessary cookies are required for the platform to function and cannot be disabled. Functional cookies remember your preferences, such as language and login state, across sessions. Analytics cookies collect pseudonymised data about how you navigate the site, which we use to improve performance. Marketing cookies allow us to show you relevant promotional content based on your usage patterns.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent the platform from functioning. Blocking analytics or marketing cookies will not affect your ability to play. Most browsers allow you to delete all cookies or block specific categories; consult your browser’s help documentation for instructions.

Your Right to Complain

If you believe we have handled your personal data in a way that breaches applicable data protection laws, you have the right to lodge a complaint with a supervisory authority. As our operations are governed under Curacao eGaming Licence No. 1688/JAZ, the primary point of escalation for data protection matters related to our platform is the Curacao Gaming Authority. You may also have rights to complain to a data protection authority in your own jurisdiction.

Contact for Data Matters

For any question about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, contact us at [email protected] with the subject line “Privacy Inquiry”. We will respond within 5 business days.