ThePokies Casino Legal Information
Operator Details
The operator of casino-thepokies.com is Pokies Network Ltd, a company incorporated in Costa Rica. The registered company number is 3-102-841524. Our registered address is:
Pokies Network Ltd Barrio Dent, San José, Costa Rica 200 metres north and 50 metres east of the North American Cultural Centre
All correspondence relating to the operation of casino-thepokies.com should be directed to this entity. For day-to-day player support, use the contact details in the Support section below.
Licence and Regulatory Authority
ThePokies Casino operates under a licence issued by the Curacao Gaming Authority. Our licence type and number is Curacao eGaming Licence No. 1688/JAZ. This licence authorises us to offer online casino games, including pokies, live dealer tables and table games, to players in permitted jurisdictions. The licence requires us to operate certified random number generator (RNG) software, maintain transparent terms and conditions, and comply with Anti-Money Laundering regulations.
Players who wish to verify our licence status may contact the Curacao Gaming Authority directly or request confirmation through our support team.
Contact Details
For player support inquiries, including account queries, payment issues and bonus questions, contact us via:
Email: [email protected] Live Chat: Available 24/7 at casino-thepokies.com via the chat icon on any page
There is no telephone support line. All formal written communications should be sent by email to [email protected].
Person Responsible for Website Content
The content published on casino-thepokies.com, including game descriptions, promotional material, terms and conditions, and all legal pages, is the responsibility of Pokies Network Ltd as the licensed operator. Content is reviewed and updated on a rolling basis to reflect current promotional offers and regulatory requirements.
Dispute Resolution
Players who experience an unresolved issue with their account, a payment or a promotional claim should follow this escalation path:
First, contact our support team via live chat or by emailing [email protected]. Describe the issue clearly, including relevant dates, transaction references and any previous correspondence. We target resolution of all standard inquiries within 24 hours.
If the issue is not resolved to your satisfaction, submit a formal complaint by emailing [email protected] with the subject line “Formal Complaint”. We acknowledge formal complaints within 48 hours and target full resolution within 14 days. We will provide a written outcome.
If our internal complaints process does not produce a satisfactory outcome, you may escalate to the Curacao Gaming Authority, the issuer of our Licence No. 1688/JAZ. The Authority provides a framework for dispute resolution involving licensed operators and has the power to investigate complaints and require remediation.
Copyright and Intellectual Property
All content on casino-thepokies.com, including text, graphics, logos, interface design, promotional material and original written content, is the property of Pokies Network Ltd and is protected by applicable copyright and intellectual property laws. Reproduction, redistribution or commercial use of any content from this website without prior written permission is prohibited.
Game content displayed on casino-thepokies.com is provided under licence from our software partners. The trademarks and intellectual property of Pragmatic Play, NetEnt, Microgaming, BGaming, Habanero and Evolution Gaming remain the property of their respective companies. Nothing on this website constitutes a grant of rights to use any of those trademarks or game assets.
Disclaimer of Liability for External Content
casino-thepokies.com may contain references to or links from external websites or services. Pokies Network Ltd is not responsible for the content, accuracy, privacy practices or availability of any external website. The inclusion of any external reference does not constitute endorsement by Pokies Network Ltd.
Online gambling involves risk and is not a guaranteed source of income. Players are encouraged to gamble responsibly and within their means. 18+ only. T&Cs apply.